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Position’s Location: Lansing, MI

Job Description

General Purpose of Job:
The Technical Services Support Associate works in a fast-paced, innovative IT and Healthcare Analytics environment implementing, optimizing and supporting technology to improve business and patient care outcomes. Under general supervision, provides technical systems support, deployment and optimization to a variety of customers and stakeholders.  Collaborates with administrators, analysts, project managers, other technical professionals and Sparrow leadership to solve business and technical problems and improve systems.

Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader.  Leadership has the right to alter or modify the duties of the position.

  • Works to continually improve systems or applications through installations, upgrades, configuration changes, and error management
  • Writes and maintains code, programs or scripts to improve systems
  • Assists with ensuring systems are built and delivered in a timely fashion according to project timelines
  • Participates in project teams for selection, implementation, and maintenance of information technology to support the strategic plans of the health system
  • Collaborates with peers to ensure proactive support for applications and technical systems
  • Escalates issues to vendors when appropriate
  • Assists in system administration, backup, documentation, planning, support and troubleshooting of existing technologies
  • Assists in the deployment and on-going maintenance of various PC operating systems.  Provides support for video and audio technologies as well as related virtual meetings.
  • Supports end client planning and configuration for Sparrow EMR and Sparrow Community Connect deployments.
  • Performs important system testing and operational tasks that are typically defined in standard operating procedures or other documentation
  • Provides customer and technical support as needed
  • Provides general oversight for standard department processes such as ticket triage efforts, asset life cycle, and coordinating service provider programs.
  • Participates in periodic on-call rotation and go-live/variable evening hours for project related work

Job Requirements

General Requirements
  • None
Work Experience
  • Must achieve satisfactory tier on pre-employment analytic and technical aptitude assessment (see education section for more detail)
  • Associate’s degree and 1+ years of relevant professional experience OR 3+ years of relevant professional experience or Bachelor’s degree in relevant field.
Specialized Knowledge and Skills
  • Desire for meaningful work and real responsibility
  • Demonstrable and strong problem-solving skills
  • Creative and critical thinking skills
  • Strong written and verbal communications skills
  • Strong interpersonal skills
  • Professionalism
  • Collaborative and ambitious
  • Service and process improvement mindset with an interest in building relationships with customers


  • Data center operations (hardware allocation and installation, heating, cooling, security)
  • Desktop operating systems (Windows 7, 8, 10)
  • Embedded operating systems and virtual desktops
  • End user device administration (peripherals, printers, workstations)
  • Enterprise backup administration
  • Help desk
  • Mobile device administration
  • Network administration and security (DNS)
  • Operational database (ODB) operating system administration
  • Server virtualization design and administration
  • Storage design and administration
  • Windows administration

Candidates please note: A series of assessments are a required part of the consideration process for all positions in the IT Department.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer.  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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