Food and Nutrition RETAIL BARISTA

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Full-Time and Part-Time positions available!

Position’s Location: Lansing, MI

Job Description

General Purpose of Job:
To provide the preparation and delivery of services required to meet adequate requirements involved with feeding Patients,
Guests, and Caregivers.


Essential Duties:
This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Assists in the preparation, sale and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
  • Stocks, sorts and puts away food, supplies, dishes and other items used by the department.
  • Performs accurate cash handling functions as assigned.
  • Ensures accurate charging for all items, for every guest, for every transaction.
  • Cleans and sanitizes equipment, work and storage areas thoroughly and accurately.  Disposes of trash, refuse and recycling.
  • Maintains standards for quality, safety, sanitation and communication
  • Adheres to all safety practices and procedures.
  • Engages in positive and proactive communication with co-workers, guests, patients and other Caregivers.
  • Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
  • Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
  • Demonstrates and encourages exceptional customer service.
  • Adheres to the established dress code and standards for personal appearance and hygiene.

Job Requirements

General Requirements
  • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
  • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
  • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
  • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
  • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Work Experience
  • Previous food service experience. Preferred.
  • Previous patient care experience. Preferred.
  • High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.
  • ServSafe Certification. Preferred.
Specialized Knowledge and Skills
  • Demonstrated high standard of service skills, self-motivation, problem solving and time management.
  • Demonstrated advocacy of Food and Nutrition Services and the Health System.
  • Demonstrated commitment to job through past performance, attendance, contribution of ideas, cooperation with co-workers, supervisors and customers.
  • Demonstrated ability to learn new and multiple tasks and to operate with minimal supervision.
  • Demonstrated written, verbal and communication skills.
  • Demonstrated knowledge and flexibility in varied aspects of food service, including safety and quality.
  • Proactive approach to problem solving.
  • Willingness to take ownership of projects and assignments.
  • Ability to maintain composure when busy and during times of increased stress.
  • Attention to detail.
  • Demonstrated ability to listen, take direction and respond productively to constructive criticism.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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