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Position’s Location: Okemos, MI

Job Description
The Sparrow Analytics and IT department is made up of enterprising critical thinkers who enjoy solving problems and improving process and systems in healthcare – a field which serves an important public purpose. 

Our department supports all analytic, application development, business intelligence and technical infrastructure needs for the health system: administration, data analytics, clinical, facilities, finance, human resources, informatics, insurance, patient care, project management, supply chain and all systems/technology.

We are committed to providing growth opportunities, training and mentoring for our associates as they learn specific subject matter expertise.  Our team has a variety of curricular and professional backgrounds and a desire for meaningful work, career advancement and real responsibility. We share a passion for systems and design thinking, analytics, optimization and process improvement.

General Purpose of the Job:
The Application System Analyst designs, optimizes and implements application systems and works continually to improve applications and systems through upgrades, expansion, other projects and mentoring of other caregivers.

Essential Duties:

  • Develop strong relationships with physicians, nurses and other clinical and business users of the Desktop applications (Microsoft Office suite) and be their liaison for technology and workflow issues.
  • Collaborate with peers in development of business  solutions through research and analysis of data and business processes.            
  • Continually expand knowledge and expertise in healthcare industry and related technologies
  • Participate in discussions with business users and project team regarding areas of opportunity to leverage technology.  
  • Provide on-going application support and troubleshooting.  Research and participate in business requirements      gathering sessions.  Execute system testing and participate in deployment of applications for ambulatory/clinical lines of business.            
  • Escalate issues to vendor partners
  • Own sub-projects of larger projects led by senior analysts     
  • Provide at the elbow support to end users during go-lives     
  • Build reports and workflows in the EMR and related applications from functional and technical specifications. 
  • Document application workflows, business processes, and application configurations.
  • Gain advanced knowledge and expertise in Epic or other EMR related applications    
  • Mentor application support associates
  • Provides support through periodic on-call rotation and go-live/variable evening hours for project related work

Job Requirements

General Requirements
  • Must achieve Epic certification or other relevant required training as determined by the manager within 6 months of hire
Work Experience
  • See Education.

Bachelor’s Degree in relevant field (Accounting, Business, Economics, Finance, Supply Chain, Computer Science/Technology, Engineering (any kind), Math/Science/Logic/Statistics, Analytic Humanities fields); OR Associate’s Degree (Accounting, Business, Economics, Finance, Supply Chain, Computer Science/Technology, Engineering (any kind), Math/Science/Logic/Statistics, Analytic Humanities fields) and minimum 1 (one) year of professional or IT experience; OR High School Diploma and minimum 3 (three) years of professional or IT experience.

Specialized Knowledge and Skills

Professional Qualities Required:

  • Desire for meaningful work and real responsibility
  • Demonstrable and strong problem-solving skills
  • Creative and critical thinking skills
  • Strong written and verbal communications skills
  • Strong interpersonal skills
  • Professionalism
  • Collaborative and ambitious
  • Service and process improvement mindset with an interest in building relationships with customers
  • Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.


  • Completing and passing a series of aptitude and skills assessments as part of the consideration process for this position.

Candidates please note: A series of assessments are a required part of the consideration process for all positions in the IT Department.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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